About us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

Role 

We are establishing a new B2B Online Reputation Management (ORM) company and seeking a Managing Director to oversee its operations. Over the past few years, we have developed strong relationships with providers who can enhance reputation across multiple platforms. We are now confident in our ability to deliver high-quality ORM services both to our own products and external clients, helping them improve their online image and address reputation challenges.

The Managing Director will be responsible for daily operations management, sales leadership, business execution, and building a world-class team. The company will operate as a full-service ORM provider, specializing in SEO optimization, review management, public relations, and reputation strategy.

In this role, you will build and lead a team focused on sales development, external client engagement, contract negotiations, and service delivery to third parties. This is an opportunity to develop a comprehensive ORM operation serving both internal products and external clients, while establishing strong client relationships across the industry.

Profit Share

This role comes with the profit share incentive and stock option that is quite generous for this role, more details would be shared at the interview.

The team

You will be building a strong team with high talent density who enjoy working in our fast-paced, 100% remote environment.

Employment

We offer an Independent Contractor Agreement for this position.

About you

We seek a dynamic, hands-on leader with extensive B2B experience, particularly in agency leadership (preferably in advertising, online reputation management, or similar service-based organizations). The ideal candidate should have a proven track record in sales and relationship building, while excelling at driving growth and innovation. They must demonstrate a deep understanding of product development, marketing strategies, and growth initiatives.

In this role, you will lead all departments, focusing on executing strategic initiatives and optimizing company-wide performance. The position requires proven abilities in team management, delivering results and engaging deeply with operational aspects of the business. These qualities will be essential in steering our company toward continued success.

What you’ll do

• Lead the company's strategic growth by developing and executing initiatives that drive business expansion, optimize market positioning, and advance overall progress.

• Lead cross-functional teams in executing complex strategic initiatives, ensuring alignment across product development, growth, marketing, and sales.

• Drive revenue growth and profitability while optimizing operational expenses.

• Oversee the product development lifecycle, from ideation to launch, ensuring products meet market needs and quality standards.

• Collaborate closely with engineering teams to deliver innovative solutions that align with customer expectations and business goals.

• Ensure that the product roadmap is aligned with business strategy and customer feedback.

• Oversee marketing campaigns, ensuring they are data-driven, customer-centric, and aligned with product launches and sales strategies.

• Utilize data analytics to refine and optimize growth strategies, ensuring sustainable revenue growth.

• Continuously monitor and analyze key financial and operational metrics, such as revenue growth, EBITDA margins, and customer acquisition costs (CAC).

• Evaluate customer lifetime value (LTV) and return on ad spend (ROAS) to optimize marketing efficiency and resource allocation.

• Track onboarding conversion rates to identify areas for improvement in user experience and increase customer activation and analyze average revenue per user (ARPU) and user retention rates to inform product development and enhance long-term profitability.

What we offer

• Remote Work Environment: Embrace the freedom of working from anywhere, anytime, fostering a better work-life balance.

• Stock options: We acknowledge the commitment required for the COO role. Hence, we offer generous company stock options and revenue sharing to appreciate and reward your hard work.

• Company-provided MacBook: We offer employees access to powerful MacBooks if needed, ensuring top-notch performance, energy efficiency, and seamless productivity.

Life at Ruby Labs

At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

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